Shorten sales cycles and improve customer loyalty by automating day-to-day tasks for sales, customer service, field service, call center, and marketing professionals.

Creating and keeping profitable customer relationships has never been simple. Today, however, new market dynamics put companies under even greater pressure to improve the financial and operating performance of the customer-facing part of their business. ProLogic offers a unique approach to meeting these challenges: disciplined, fact-based, financially sound, carefully conceived, innovative but quickly executed.

We offer a fully integrated, end-to-end portfolio of CRM solutions and services for:
  

Designing sound customer strategies and creating practical roadmaps for executing these strategies.
  

Using sophisticated data modeling and analysis to measure and maximize the return on marketing investments.
  

Infusing sales and service interactions with deep insight into the customer's history, preferences and future needs.
  

Significantly and continuously reducing the cost of sales, service and support, while enhancing the quality and potential economic value of these customer interactions.
  

Transforming the performance and cost structure of every facet of customer contact, including technology, interaction channels, workforce and operating facilities.


We also offer a broad range of strategic sourcing options and flexible business arrangements, to ensure clients acquire the capabilities they need when they need them, with the ability to scale capacity and modify cost structures when needs change. Through this unique combination of powerful capabilities, strategic delivery and innovative operating models, ProLogic's CRM clients quickly realize significant, sustainable returns from their CRM investments and bring their performance to new heights.
  

Shorten sales cycles and improve customer loyalty by automating day-to-day tasks for sales, customer service, field service, call center, and marketing professionals.
  

Build profitable customer relationships and offer superior customer service.
  

Enable employees to share information to improve sales success and deliver consistent, efficient customer service.
  

Accurately forecast and measure business activity and employee performance.
  

Offer and increase capacity to handle requests, without adding employees.
  

Assign, manage, and resolve support incidents successfully with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.
  

Share information more easily
  

Identify top customers and prioritize service needs with a complete view of accounts, including sales and order information as well as support information.
  

Eliminate redundant data entry and streamline business processes through integration.

ProLogic's CRM clients benefit from a wide range of standard features.
  

Case management: Create, assign, and manage customer service requests from initial contact through resolution, as well as manage communications and other activities.
  

Service requests: Automatically associate incoming support inquiries with the appropriate case.
  

Queuing: Send cases to a waiting area-the queue-where they can be easily accessed by individuals and teams.
  

Routing and workflow: Route service requests automatically to the appropriate representative or teams for resolution, escalation, or reassignment.
  

Built-in review processes help ensure that published information is complete, correct, and properly tagged for search.
  

Contract management: Create and maintain service contracts within ProLogic CRM to help ensure accurate billing for support incidents.
  

E-mail management (includes auto-response e-mail): Maintain accurate customer-related communications records with automated tracking of customer e-mail messages. Generate and send auto-response e-mail to customer requests.
  

Product catalog: Work with a full-featured product catalog that includes support for complex pricing levels, units of measure, discounts, and pricing options.
  

Reports: Use comprehensive reporting tools to help identify common support issues, evaluate customer needs, track service processes, and measure service performance.

Contact ProLogic today to learn how our CRM solutions can benefit your business.